Ops Engineer-IIMastercard

Pune

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Details

Mastercard is hiring for the role of Ops Engineer-II!

Responsibilities of the Candidate:

Serve as the primary contact responsible for the overall application health, performance, and capacity.
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.
Increase automation and tooling to reduce toil and manual intervention.
Tackle complex development, automation, and business process problems.
Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, and refinement.
Analyse ITSM activities of the platform and provide a feedback loop to development teams on operational gaps or resiliency concerns.
Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem-solving and optimizing time to recover.
Understand client-server relationships, Network concepts, Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps), logging and monitoring tools, high availability, and business continuity planning

Requirements:

BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
Coding or scripting exposure.
Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
Basic to intermediate level of understanding of algorithms, data structures, scripting, pipeline management, and software design
Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies.