Hilton is Hiring

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 Job Role - Reservation Agent.

Location of Job - Mumbai will be the job location for this hiring.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct
• Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc
• Always maintain a sales attitude, not losing any sales opportunity in the hotel
• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries
• Make sure all commissions are correct and followed-up on promptly
• Make sure all reject business is filed with the reasons
• Ensure that all correspondence has been filed accordingly, with correct and updated information
• Maintain high level guest service standards
• Ensure all information input is correct
• Keep close attention to team members’ requirements, including attention to every team member’s workload and duties, to fulfill operation needs
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations
• Carry out any other reasonable duties and responsibilities as assigned
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
  

Qualification Required - The candidates must be a bachelor's degree holder.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Hilton.

Pay Scale/CTC - The average salary of an Reservation Agent at Hilton is Rs 30,200 per month approximately which will be around 3.5 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

• Passionate about delivering exceptional guest experience
• Do the right thing all the time
• Team Player
• Leadership
• Excellent command of written and spoken in English to meet business needs
• Good interpersonal and communication skills.
  

To know more about skills required, visit the notification.

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Freshers and experienced both are also eligible for Hilton.