TATA CONSULTANCY SERVICES TCS

 

TATA CONSULTANCY SERVICES TCS IS HIRING FOR VARIOUS VOICE SPECIALIST AND CHAT/EMAIL SUPPORT (WORK FROM HOME/OFFICE) POSTS

Job Location for TCS Recruitment 2023 - 

For voice specialist post, candidates will be working from home and office as it has hybrid work style and office location will be Mumbai and for chat/ email support post, job location for candidates will be Mumbai.

 

Number of Vacancies - 

There are various number of vacancies.

Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Voice Specialist (Expert)

2. Customer Service Executive (Chat/Email Support).

Responsibilities of Chat/Email Support - 

• Respond to emails and chats
• Assist customers with service or feature modifications on account
• Open trouble ticket depending on the nature of the service issue
• Analyze, isolate and diagnose technical trouble
• Providing existing trouble ticket status to customers
• Escalate customer complaints in accordance with company policies.

Responsibilities for Voice Specialists - 

• Make calls to end users to clarify the following queries in order journey like cancellation, appointment booking, permission to work, address clarification etc
• Respond efficiently and accurately to end users and explaining the possible solutions and ensuring that end user feels supported and valued
• Engage in active listening with callers, confirming information and diffusing angry clients as needed
• Understand and strive to meet or exceed SLA metrics with consistent customer services. 
• Salary/Pay and Grade Pay -  For chat/email support post, the payable salary will be Rs 21,600 - 29,160 and for voice specialist post, the payable salary will be Rs 28,300 per month approximately. Further information about salary details is mentioned in the notification.
• 
  Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned by TCS.
  Educational Qualifications - The educational qualification details for this post is mentioned below.
  
  • Chat/Email Support - {a graduate degree in any discipline}
  • Voice Specialist - {12th pass can also apply}
  •  
    Knowledge and Skills Required - 
    • Excellent communication skills both written an oral
    • Strong customer advocacy skills and understanding of customer
    • Preferred telecom domain knowledge
    • Strong typing skills.
      
    Selection Method - For TCS recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id for further interview process.
    
    Work Experience - Candidates must have at least nine months of experience in relevant field. 
   

  Click Here to Apply Online for Chat/Email Support

Click Here to Apply Online for Voice Specialist 

Other Job Updates - You may also apply for other Work From Home job updates from the link given below.