Amazon is Hiring (Work From Home/Office)

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Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. International Voice Process Associate (Remote)
2. HR Assistant (Onsite).


Responsibilities of International Voice Process Associate -
  • Demonstrates undertaking of internet, amazon website and competitor websites
  • Demonstrates and ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment
  • Demonstrate interpersonal skills with a diverse customer base
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Demonstrates conflict resolution, negotiation and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating with necessary
  • Ability to work overtime as required by business. 
Responsibilities for HR Assistant 
  • Work with a diverse group of stakeholders including site operations, support functions and compliance teams to ensure smooth operation of the site
  • Fulfill site level green badge staffing in line with operational demand by leveraging diverse staffing levers such as regular, flex etc
  • Set high bar on people experience by driving ACL practices such as Gemba, BRT etc
  • Responsible for all site level PXT led mechanisms and developing internal mechanism for enhanced people experience
  • Have a working understanding of relevant Amazon policies, standards and statutory compliance applicable to relevant support groups and ensure same is adhered and violations are highlighted
  • Using HRIS analytics to understand themes and generate actionable people insights for the site
Educational Qualifications - The educational qualification details for this post is mentioned below.
  • International Voice Process Associate/ HR Assistant - {12th pass or a graduate degree in any discipline}.
Knowledge/Skills and Additional Information Required - 
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills - ability to clearly understand and state the issues customers present
  • Ability to concentrate - follow customers issues without distraction to resolution
  • Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
  • Ability to use a desktop/ Laptop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Good typing skills
  • Ability to approach problems logically and rationally
  • Action oriented and self disciplined
  • Organized and detail-oriented.

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