Genpact is Hiring

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Job Role - Process Associate.

Location of Job - Jaipur will be the job location for this hiring.

Job Duties and Responsibilities - The responsibilities for this opening are mentioned below in-detail

• Respond to customer queries and customers concern
• Demonstrates effective, clear and professional written and oral communication
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Actively seek solutions through logical reasoning
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Basic knowledge of how digital payments work required.
  

Qualification Required - The candidates must be a bachelor's degree holder.

Age - A candidate must be at least 18 years old. There is no upper age limit mentioned by Genpact.

Pay Scale/CTC - The average salary of an Process Associate at Genpact is Rs 35,800 per month approximately which will be around 4.3 lakhs per year.

Expected Knowledge and Skills - The knowledge and skills that you need are given below

• Good written and verbal communication skills in English
• MS Office Experience- proficiency in Excel
• Ensure 100% adherence to SOP’s and compliance rules and regulation
• Ability to Handle Pressure with a 5 day working week
• Proficiency in spoken and written English and with neutral English accent
• Effective probing skills and analyzing/ understanding skills
• Analytical skills with customer centric approach.
  

To know more about skills required, visit the notification.

Selection Process - The selection process purely depends upon shortlisting. Once candidate is shortlisted, there will be round of assessment test and virtual/ face to face interview. After successful completion of these rounds, candidate will receive joining letter by the company on their registered email id.

Experienced or Fresher - Freshers and experienced both are also eligible for Genpact.

How to Apply for Genpact - All interested and eligible candidates can apply for this drive online by the following link as soon as possible.