PhonePe is Hiring

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Number of Vacancies - 

There are various number of vacancies.

Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Social Media Advisor.

Job Role of Advisor - In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly. One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience.

Responsibilities - 

• Act with integrity and think customer-first in every interaction
• Handle basic PhonePe account and transaction related queries
• Ability to flex between phone and data channels
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Ability to meet hourly and daily productivity goals
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage and educate customers so they are able to leverage PhonePe to the fullest.

Other Benefits -  

• Insurance Benefits - Medical insurance, critical illness insurance, accidental insurance, life insurance
• Wellness Program - Employee assistance program, onsite medical center, emergency support system
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF contribution, flexible PF contribution, gratuity, NPS
• Other Benefits - Higher education assistance, car lease, mobile & broadband reimbursements, salary advance policy
  
• Your lunch is on us.
• 5 day working week (2 rotational week off).

Educational Qualifications - The educational qualification details for this post is mentioned below.

• Social Media Advisor - {a graduate degree in any discipline}.

Knowledge and Skills Required - 

• Have excellent written and verbal communications
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/ respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritize, and manage time effectively
• Should be able to speak in English and Hindi.
• Lunch by PhonePe, 5 day working week (2 rotational week off).
  

Selection Method - For PhonePe recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual/ telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.

 
Work Experience - No further work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment.